How To Whitelist Our eMails on Gmail

You are trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email in your inbox. This frustrating problem can also occur when you are signing up with a site, or adding an email address to your profile. It can also stop you getting posts from an online group.


You can get the email you want by whitelisting an email address with Gmail. This guide explains how to do that.


Why you are not receiving the emails


Services like Gmail, and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want.


If ask your email provider to unblock or whitelist an email address, email from that address will be more likely to get through. Here is an explanation of how to do that for Gmail.


How to whitelist an email address with Gmail


Sign in to your account at and do the following.


Add the address to your contacts


Add the email address that is sending you email (eg to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.


Mark messages as ‘Not spam’


If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.


  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg
  3. Select all the emails shown.
  4. Click More and then Not spam.


Create a filter for the address


Create a filter to tell Google to whitelist email from a domain.


  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. Either
    • enter the domain of the email you want to whitelist in the From field or
    • enter the email address you want to whitelist in the To field
  4. Click Create filter with this search
  5. In the box headed When a message arrives that matches this search select Never send it to spam
  6. Click the Create filter button


Open the link below in your browser for a visual guide.

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