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How To Whitelist Our eMails on Gmail

Category: eMail Issues

You are trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email in your inbox. This frustrating problem can also occur when you are signing up...

Why Is My Account Suspended?

Category: Login Issues

The Most Common Reasons Accounts become suspended are: 1. Rejected or Bounced eMails (eMails are being returned to our servers as undeliverable): If you know you signed up using Gmail please check tha...

Login Problems

Category: Login Issues

Most login problems can easily be solved by clearing your browser cache. Occasionally you will get an automatic temporary block on the server-side if you tried to log in multiple times in a very short...

PAGE FAILED CHECK Error Messages

Category: Ad Submission & Management Issues

If you can see your web page but you get an error message from our system saying "PAGE FAILED CHECK" the HOST NOT FOUND then the server that is hosting your site is blocking the ping from our server t...

Why is my web site, url, banner ad, or text ad banned?

Category: Ad Submission & Management Issues

There are several reasons that a website or ad can be either Suspended  (a temporary ban that can be corrected by the person who submitted the website or ad) or placed on a Permanent Ban.   Examples o...

When will my website, url, site, banner ad, or text ad be approved?

Category: Ad Submission & Management Issues

All submitted websites and ads are reviewed at least once each normal business day (Monday-Friday).  If the website or ad passes a manual review they are then approved and go into normal ad rotation i...

I do not see the Verification eMail.

Category: Login Issues

No verification email within 15 minutes? First, please check inside your SPAM mailbox (also known as "junk" or "bulk"). If it is not in a spam, or junk mailbox, you can resend the verification email y...

How do I change my email address?

Category: eMail Issues

Login to your account, go to Profile settings, enter your new email address and save the changes.  Do not enter your password unless you are also changing your password. You will need to verify your n...

Are prizes and awards listed in my commission account are eligible for a cash-out?

Category: Affiliate Program & Commissions

The amounts shown at the bottom of the Commission page in your account may include Prizes and bonuses from various contests, activity rewards and events, as well as Affiliate Commissions you may have ...

How can I receive my commissions?

Category: Affiliate Program & Commissions

We use Wise as our payment processor for commission payouts.  You can open an Account with Wise here: https://wise.com/invite/drhc/michaelo1501 Eligible Commissions of at least $10 are paid when reque...

Can I transfer my commissions to another person?

Category: Affiliate Program & Commissions

The answer is, not directly.  However, you can convert your commissions to your Piggy Bank account, and then transfer piggy bank funds to another person through your US Surfs Wallet system.

Can I change my Sponsor?

Category: Account Management

In almost all cases, you will not be able to change your sponsor once you have joined one of our Traffic Exchanges, Co-ops, or Viral Mailers from an affiliate's URL. We may be able to make exceptions ...